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The Best Listener at Work

How to Become a Better Listener at Work | Arc Integrated

You may wonder why being a good listener at work is really valuable.  However, if you experiment with improving your workplace listening skills, you will see changes.   In the fast past, high demand jobs so many of us have, really good listening may be something of a novelty.  This may because of the ever-impending deadlines, the many distractions we have or the workplace stress.  If you commit to being the best listener at work, you may notice that some of these challenges shift.

So how might listening skills impact your work place experience?  Well, consider your experience now.  How well do you feel heard at work?  What do you notice about people how are really present with you when communicating vs. those that are anxious to move to the next “to do”?  I would imagine that when someone is really present with you that it is easier to talk to them, you may feel more connected or more at ease. What if you were that person for everyone else?  How might this impact your workplace experience if people knew that when they spoke to you, that they could count on you to really pay attention?

Particularly if you are a leader, really good listening skills go a long way.   Being able to connect, understand and communicate effectively with your employees is a crucial component of an effective leader.   According to a study in The Journal of Occupational Health, it was found that… “psychological stress reactions were lower in subordinates who worked under supervisors with high listening skill, while no statistically difference was observed among older subordinates.” 

So if we know that our listening skills have an impact on our overall work stress, it seems like a great advantage for us to actively improve these skills.  Below you’ll find three tips to improve your listening skills

1.) Offer more clarity

Repeating something back to someone in the way that you heard it will help to reduce miscommunication.  Repeating a statement also offers the opportunity for this person to add additional clarification if necessary.  This way of “active listening” ensures that this person is being understood correctly and shows them that you are paying attention.

2.) Focus

Sometimes we can get caught up in how we are going to respond to something.  Thinking of what to say next reduces our ability to listen to what someone is saying.  Attending to what someone is saying without focusing on how to respond will create stronger communication.  Remain focused on the present moment and really digesting what it is that someone is communicating. 

3.) Breath

Often times at the workplace we are moving a million miles a minute, which reduces our ability to take in information in any given moment.  Taking a few moments to breath as you speak with someone will help you to be more present and process what they are saying more effectively.  Before you speak or when you are feeling overwhelmed, stop and take a deep breath.  This may sound trivial but can do wonders for not only stress but your ability to communicate and listen effectively. 

After you’ve had the opportunity to put these behaviors to the test, I would invite you to make a comment below.   I would suggest that in order to notice results you may have to practice one or all three for at least four times a week for three weeks.   After you’ve practiced, consider answering the following questions –

How did they work if they did at all? 

What did you learn?  

How long did you practice each new behavior?  

Best,

Michael

P.S. If you want to learn more about how to improve your listening skills at work, in order increase influence, engagement and build effective relationships, we can help.  Schedule a free consult today to see if are a fit to work together

 

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Productivity, Napping and Dinners at Midnight

 

Productivity, Napping and Dinners at Midnight

Productivity, Napping and Dinners at Midnight

When I was in college I did a summer abroad trip to Spain.  I traveled, learned about a totally unfamiliar culture and learned to speak more Spanish in three months than I had in three years of class. This was one of my favorite memories from college.  There are many stories to tell, but the one that I was recently reminded of is the difference in scheduling there.  The cultural difference is significant and views productivity from a different lens in some areas.   For those that have not been to Spain, a typical day, (at least for a college student in 2004) looked like this –

  1. Wake up at 7am, wake lethargic roommate up, have some light breakfast and start the walk to school. This walk was 1.5 miles one way, a great way to start the day!  School 8am-12pm or so.
  2. Break around noon, walk back to the house, lunch and then Siesta! Siesta translates to ‘rest’ or “nap”, more or less.  This is the time when the majority of activity slows down for a few hours and people just relax or sometimes actually take a nap.  It’s wonderful!
  3. Wake up around 3pm, walk back to school and have class from 4pm – 7pm or so.
  4. The rest of the evenings were spent socializing and often would result in dinner sometimes not until 10pm or later, then more socializing and bed around midnight…..sometimes much later.

Reminiscing this week had me wondering about what this schedule may do to one’s productivity? Here are a few of the pieces I discovered in searching through some data/research –

  • Napping helps you be more alert

According The National Sleep Foundation who references a study done by NASA on sleepy military pilots, it was found that a 40 minute nap improved performance by 34% and alertness by 100%.   However, be mindful that the time of day, personal disposition and length of nap may increase or decrease its effectiveness.  It may be best to experiment with napping in order to find the right fit.

Whether it is napping, relaxing, going for a walk or finding some other way to decompress, there is value in taking a break. Having regular breaks in your day can help you to mentally, emotionally and physically re-charge, allowing you to be more effective with your time working.

There is building research available to show that napping can improve long term memory and task performance.

  • Having a mid-day break is controversial

According to an article in the NY Times, there is some mixed research about how productive Spain is based on the schedule of including the daily siesta.  While some research shows productivity is low, other research shows that Spain is more productive than many other European countries.   There is currently some push to move to a more regular schedule, which some of the country already embraces.

So why bring up this idea of the Siesta and productivity?  I think it is an interesting example of how our lifestyle and culture impacts our experience.   Certainly implementing the siesta in our western culture wouldn’t really fit, given the demands and cultural scheduling that we already have in place here.  However, we do have the option of implementing other ways to improve self-care.

One of the most consistent topics that come up with both groups and individuals that I work with, is the idea of a self-care practice.  Practices look different for everyone but common themes include exercise, meditation, time with loved ones or a variety of other hobbies.

There may be some controversy about including a long nap in the middle of the day.  But, there is certainly strong evidence to show that when we take time to take care of ourselves our productivity, relationships, happiness and health improves.    If you are interested in testing this out, consider answering one or both of these questions –

 

What can you commit to for 10 minutes every day for the next two weeks that will help you to slow down, reduce stress or improve your ability to be present?

 

What is one thing you can take out of your life for the next two weeks that you know distracts you?

 

Thanks!

Michael

P.S. If you are curious to learn more about personal development, workplace challenges, interpersonal dynamics, goal achievement and a wide variety of other topics, sign up today! www.www.arcintegrated.com/newsletter.  It’s totally free.

You’ll also receive a FREE tip sheet with Five Strategies to Build Motivation!

 

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5 Strategies for Effective Boundaries in the Workplace

Five Strategies for Effective Boundaries in the Workplace - Arc Integrated

Five Strategies for Effective Boundaries in the Workplace – Arc Integrated

I was once featured on Livestrong in an article about setting effective boundaries so that you do not become emotionally or even physically drained.  Sometimes not having clear boundaries can do this. Without good boundaries we can feel exhausted.  Since for most of us the majority of our time is spent at work, I wanted to elaborate on how to set effective boundaries in the workplace.

Having clear workplace boundaries not only impacts you, but all those you work with as well.  Having clear boundaries in the workplace helps to improve productivity, decrease stress, helps foster good relationships and improves motivation.   Although setting boundaries is complicated based on the nature of the work and relationship, a study that examined boundary setting in the workplace found that evaluating and setting boundaries did in fact impact relationships.  According to The University of California San Francisco, when boundaries are clear organizations work more efficiently and groups within work more productively.

 

5 strategies for effective boundaries in the workplace

 

  • Responsibility – Having a clear idea of roles and responsibility is crucial in a work environment. If this is unclear, then meeting with co-workers and supervisors may be important for clarification in order to understand who is responsible for what.

 

  • Self-Care – Self-care may not seem as obvious when looking at boundary setting. However, this is more of a preventative measure.  It is easy to become unclear about where appropriate boundaries should be when we are run down, stressed out, irritable or overwhelmed.  Having good self-care practices will allow us to not only function at peak level but also remain clearer about where appropriate boundaries should be.

 

  • It’s not Personal – Remaining aware that work relationships may differ from personal relationships is an important perspective to hold. This doesn’t mean that there is not a certain level of familiarity or closeness with those you work with.   Some decisions in a work environment may be out your control.  In addition, there may be decisions that are made that don’t make sense due to components that you be unaware of or are not privileged to know.  Just like in all relationships – learning to not take things personally can be a game changing perspective to hold and a way to reduce stress and anxiety.

 

  • Clear and Friendly Communication – Setting clear boundaries does not mean needing to be dry, cold disconnected from your fellow co-worker. In fact, having a positive friendly attitude can generally impact the environment in a great way.   Remember that there can be a balance between clear boundary and a friendly, positive attitude.

 

  • Be the Leader – In an environment of unclear boundaries there is an opportunity. This opportunity is for someone to establish a leadership role and be a model for how to set clear boundaries of relationship and responsibility.  We always have the option of being in a position of either following the trend or stepping up as a leader, regardless of our position in any environment.

 

How else have you been able to set clear boundaries in the workplace?

Thanks,

Michael

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Meditation for the Individual and Organization

Meditation for the Individual and Organization - Arc Integrated

Meditation for the Individual and Organization – Arc Integrated

I have been meditating for some time.  I have experienced a wide variety of meditation practices. Practices ranging from breathing exercises to guided meditation to qi gong, a Chinese based practice of held posture or soft movements related to energy cultivation.  All of these have found to be valuable in particular ways.  Mostly I practice Chi Kung in addition to daily seated meditation.  See the link to learn more about my daily practice.   However, this post is not about my daily practice.  It’s about why meditation for the individual and organization are both so important.

Recently I came across a device call MUSE: The Brain Sensing Headband™ (affiliate link).  The device is a headband that gives immediate feedback on brain activity through a synced app on your device.  For a detailed account of the process see this link.

Basically, this device works through first calibrating your current brain state (different all the time of course) and sets that stage for how active your brain currently is.  From there you get to pick the length of meditation, from three minutes to one hour, and a scene (rain forest or beach) that is associated with your meditation session.  You get feedback through sound from the scene you choose.  For example, crashing waves when active, soft waves when your brain is calm.  In addition, you hear birds chirping when your brain is particularly calm.

When the session is over you get a detailed report of your session and how calm or active your brain was.   The detailed account is presented in an easy to read graph of the ups and downs of activity during the session.

So the question may still be – what is the point of meditation?  It’s a valid question, with many answers!  Meditation has been shown to reduce stress, anxiety, depression and even improve productivity.  Please see highlights below –

Meditation for the Individual

Meditation can have an impact on the body, mind and overall well-being.  Below are just some highlights of the impact of meditation on the individual.

Meditation for the Organization

The impact of meditation on the organization can be significant.  Implementing meditation can have an impact on productivity, absenteeism and even the bottom line!

  • Impact on Absenteeism – According to an article by The Harvard Business Review – employees struggling with depression lose an average of 27 days of work per year. If we know that meditation can have an impact on depression, then this could be a way to improve absenteeism and ultimately save the company time and money.
  • Impact on Disability – The World Health Organization estimates the depression will be the leading cause of disability by 2020 with heart disease as second. This means high cost to companies that don’t find ways to work towards helping employees reduce and manage such issues.
  • Impact on Healthcare Costs and Productivity – Corporate mindfulness programs are on the rise. According to an article by The Atlantic, Aetna states that since instituting its mindfulness program it has saved $2000 per employee in healthcare costs and gained $3000 per employee in productivity costs.
  • Meditation More Common in the Workplace – According to an article by The Society for Human Resource Management, meditation and mindfulness programs are being implemented into wellness programs more regularly because of the great benefits associated.

So how does all this great data relate back to MUSE™?  Well, for a few reasons –

Meditation for the Individual and Organization

  • Easy to Understand Feedback – The immediate feedback MUSE™ gives is unique when it comes to meditation. Often times when meditating it is harder to get immediate results, which is why it takes lots of practice. MUSE™ takes practice too, but offers a way to see the direction you are heading.
  • Fun in Competition – Meditation is not generally competitive. However, with integration into a company’s wellness program, using MUSE™ in meditation, could be similar to running a challenge of healthy eating, walking or drinking water. For example, a race to get to 75% relaxation or a meditation for 30 days challenge.
  • Measurable – For those individuals or organizations that want to see progress in a measurable fashion, MUSE™ could be a tool for this. Gathering data over time allows you to see where you started and how far you’ve come.
  • An Introduction to Meditation – If you have never meditated you may have views, opinions or an image in your mind. This device takes some of the mystery out of the practice and allows for a glimpse into what is possible through calming your mind as well as the relationship between your mind and body.  Any way to connect our understanding of how our mind impacts other aspects of our health, is a great opportunity for growth and development.

How have you found meditation to be helpful in your life or workplace?

Please share or comment below.

Thanks!

Michael

P.S. If you’re looking for more resources on stress reduction, mindfulness and adaptability, check out my new book – CHANGES – The Busy Professional’s Guide to Reducing Stress, Accomplishing Goals and Mastering Adaptability. 

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